We provide you with a six-year manufacturer’s warranty from the date of purchase. It applies EU wide. The legal warranty (liability for defects) is not limited by the guarantee. The guaranty includes the takeover of all exchange and shipping costs in case of defects that occur during the guaranty period.
The guaranty refers to the absence of defects in our wooden dildos, including functionality, material or production defects. Guarantee claims are excluded in the event of damage to the goods due to normal wear and tear, improper handling, failure to observe safety precautions, use of force, attempts to repair the goods by the customer, negligence, natural disasters or theft of the goods.
In case of guarantee claim, please contact:
A prerequisite for claiming guarantee service is that you enable us to examine the guarantee case by sending us the goods and that you send us a copy of the invoice for the goods. After that, the product will be replaced with an equivalent product free of charge.